Shopware takes pride in the value that our maintenance program provides. We have a team of applications engineers here to make sure you’re making chips and getting your parts cut right. We also have people to make sure your software is always running smoothly, up to date with the latest improvements and a drive for complete customer satisfaction.
Meet our Support Team:
Norbert Rajkowski – Applications & Technology Manager
Scott Lundin – Certified Mastercam Instructor & Applications
Josh Proctor – Applications Engineer
Austin Rettler – Applications Engineer
Ryan Mermall – Applications Engineer
Peg Sullivan – Customer Service
Kim Clapper – Inside Sales Manager
Over 93% of our current customers renew every year.
We feel that is the only indicator needed for the level of support we provide. Year after year our customers understand the value of what a CAM system can do for their company. Technology is advancing quickly. Staying at the peak of the curve like the day you invested in Mastercam, you know you have that advantage. One of our philosophies here at Shopware is to get better, every day. We know our customers share a passion for their work just as we do here. So beyond what new software features come out you know you have a team of people interested in the success of your business.
What do I get with being on maintenance?
Maintenance customers receive ongoing support from our highly trained, experienced veteran Applications Engineers. Shopware’s seventeen years as the leading CAM software provider to manufacturers’ means you continue to get the best service and support in the industry.
Post Processor support is included with your maintenance. Shopware has post processors available for over 5,000 machine tools. New piece of equipment? Call us for a working post processor to quickly and easily integrate it into your operations. As a maintenance customer you get access to our Post Processor Library available from our Post Department. Some machines and 4/5 axis posts will require additional charges.
Major releases are made available to customers with active Maintenance at no additional charge. Mastercam is developed right in Tolland, CT by a team of over 100 software engineers to make sure you are always getting the latest improvements in the industry. You can always check out what’s new at: whatsnew.mastercam.com
These include new tools, new options and additions to existing Mastercam features and they address functions requiring changes and are available only to Mastercam Maintenance customers. Maintenance updates are typically scheduled three to four months following a major release. This means you’ll have early access to any brand new features that are pre-released to Maintenance customers and you can download these as soon as they are ready, giving your shop a competitive advantage.
Training Discounts and More
New and enhanced functions are accompanied by digital documentation to help you get up to speed quickly in an easy to read ‘What’s New’ PDF document. You will also receive Mastercam Notes – Customer Newsletter containing tech tips, news you can use, how to’s, plus much more. Join us at our in-person and online ‘Master Camps’ for special tips and tricks, Q&A sessions and special demos. Get training discounts, Valued Maintenance Customer software specials and more.