Applications Support

ShopWare is dedicated to providing best-in-class technical support.

Our staff of applications engineers are standing by to help.  For current Maintenance customers, most support is provided as part of your Maintenance package including phone and web-based computer support powered by GoTo Assist web conferencing.
If you are not on Maintenance, we do offer paid technical support. If your Mastercam system is available to updated, you can also get on our Maintenance program to start receiving technical support.   Please contact us at 888-222-7126 and ask for Kim.

Maintenance customers please continue below.

Call Support:

Call our Applications Engineers @ 888-222-7126 and ask for Tech Support.

Additional Items to Expedite Your Support Request:

  • Company Name
  • SIM Number
  • Operating System
  • Mastercam Version
  • Internet Access to PC with issue

Need On-Site Support?

Contact Sales »
On-Site service is chargeable for all customers and dependent on availability.  Please allow 2-3 weeks for scheduling on-site service. Maintenance customers receive 10% off all on-site service.

Email Support:

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