Having local support behind your CAM system is critical to success. That’s why Shopware has a team of applications engineers, post writers and trainers to get the most out of your Mastercam investment.
ShopWare is dedicated to providing best-in-class technical support.
Our team of applications engineers are ready to help.Or call us at 888-222-7126
Norbert Rajkowski – Technical Manager & Post Processors Chad Wright – Indiana Office Tech Manager & Post Processors Scott Lundin – Training Manager – Certified Mastercam Instructor Chris Zwarka- Training & Applications – Certified Mastercam Instructor Mitch Kinder – Sr. Applications Engineer & Post Processors Jeff Elliott – Sr. Applications Engineer Kevin Graham – Sr. Applications Engineer Ryan Mermall – Sr. Applications Engineer Devin Glass – Applications Engineer Rob Krezman – Applications Engineer Joe Julien – Applications Engineer Alex Zuniga – Applications Engineer
Support is reserved for current maintenance customers only. Please Contact Us if you need to update your maintenance.
Almost every CAM provider is capable of generating acceptable tool paths that look good in simulation. But what is the quality of the actual G Code?
You should never have to settle for posts that force you to manually edit code.
Edit Free G-code
Guaranteed to Run Your Machine
ShopWare will include, at no charge, any standard 3 axis posts from ShopWare’s post library. These posts have been proven and will provide you worry free G-code programs. Many times, programmers prefer to see their programs follow a specific standards-based format. If you require these posts to be edited beyond their original scope, ShopWare will be pleased to quote this work. These custom posts are guaranteed to provide G-code output to your specifications.
Due to the complexity and wide variety of machines and controls we ask that you complete our post request forms when requesting a post processor for a given machine. Completion of these forms will allow us to keep the turn around time of your request to a minimum. Often times, post assistance is delayed due to a lack of information and/or specifications needed to complete the process. Other times we are overwhelmed with extraneous data which takes large amounts of time to sort through only to find that the information really needed was not supplied.
Custom work on Posts will not be started until all relevant information is supplied.
Please contact us to get back on maintenance so we can supply you with the post processors you need.
Please fill out corresponding form to the type of equipment you have. Forms will open in a new tab/window.
Please note if you are a current customer looking to get a post updated from a previous version. Please use our contact support button to the left to get onto the current version.
ShopWare understands having a quality, powerful PC will only improve your Mastercam experience.
Shopware is a Dell® Authorized Reseller. Please Contact Us for a Quote on a system customized to your Mastercam package.
There are a number of video cards on the market. Not all offer the same experience. We recommend video cards that utilize the Nvidia graphics chipsets. Make sure your video card drivers are up to date! Go here to update your Nvidia drivers. “ODE” Drivers are recommended.
Nvidia Quadro® Series
Nvidia’s Quadro Desktop/Workstation Cards
Nvidia’s Quadro Mobile/Laptop Cards
We do not recommend the NVS line of graphics cards or any Integrated Graphic Solutions (On-board motherboard Graphics). On-board graphics will not work with Mastercam X9 and newer. This includes all iterations of Intel HD On Board graphics.
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Please contact us for current pricing.
Basic System Specs (Good for a Mill, Lathe, or Wire system)
Premium System Specs (Best performance for 3D & Multi-Axis work)
Please ask about Laptop Configurations
Have a file that is too big to email (>20MB typically). Please click the button to go to our customer file upload page. Note this page is password protected and please contact support for the password.
ShopWare has a simple philosophy: 100% customer satisfaction is not good enough. We’re on a mission to make sure every single customer is DELIGHTED with our products and our support.
Here is a tailored list of testimonials regarding customer support experiences from ShopWare.
“Austin, I don’t mean to bother you, but, I need to take a minute of your time. I would like to sincerely thank you for everything you have been doing for me the last couple of days. You have always been patient with me and never lost your cool, and were truly professional. I have demanded a lot from you, and you always come through. Your professionalism is a true credit to you and your company. I hope that we will continue to work with each other long into the future. I know that you are busy, so I will let you go, it’s really nice to know that there is someone out there that truly does ‘have my back’ thank you.”
My guys are good at what we do here, in fact I would say for the most part they are exceptional. However, they tend to stay within their comfort zones and use the software successfully how they are used to, which we all do. When your people from ShopWare show up, it always seems like a few new doors get opened in the software that wouldn’t always be opened if you hadn’t visited us. Being in a competitive marketplace ShopWare helps us identify areas and new features of the software we can use to our advantage and every bit helps.
“I would like to send you the greatest thanks in the world!! Your support is the greatest. Without your support I don’t know what I would do. I’ve posted the toolpaths from yesterday and they are working great.”
“Just a quick note to tell you how HAPPY I have been with MasterCam. Not only the software, but the Tech support that you guys have provided. I hardly EVER am impressed with something enough to take time to say GREAT JOB! Every question that I have had has been handled far more quickly than I would have ever imagined. The Post has worked flawlessly. Everything from set up to machine communication to stupid “how do I…” questions have been handled within minutes to a few hours. UNHEARD of service in this day and age. You won’t find me regretting or wishing that I didn’t have to pay next year’s maintenance fee. This may be the first piece of software that I was GLAD to have purchased.
After starting to play with my CNC mill, I quickly realized how limited I was with manual programming. Both in terms of complexity of operations and time required to program. The fact that you took the time to do a 20 minute web demo for me probably did more to convince me that MasterCam would be the choice to make. The demonstration of your product and showing me how it would work on MY SPECIFIC machine was worth more than you can imagine.
MasterCam was a HUGE investment for someone small like me, but as I had hoped and suspected, it has been worth every dime. I had looked at lots of low $$ CAM software…$200-$500 stuff and was wary–especially since none of them had any support. At 10X the price, I knew MasterCam was probably the right choice so I took a leap of faith. Let me tell you….Your software has taken me from considering selling my CNC machine to now confidently making parts. It amazes me (and anyone that stops by the shop) at how fast I can take an idea and turn it into a useable part.
While I admit I have a lot to learn only 3 months in, I’m now taking my own 3D Solidworks designed parts and cutting them out in less than 2 hours from loading the model into MasterCam to removing the finished part from the mill. For a small shop like me that’s an incredible feat! I’m cutting complex pockets and profiles that would have been nearly impossible to figure out all the coordinates, let alone the time involved to do it and enter it, edit it, etc. manually. AND IT DOES IT WITHOUT MAKING MISTAKES!!!!!
I’m bragging to anyone I know with CNC equipment about MasterCam and what it can do. I think the guys over at [redacted] are looking at it pretty hard. They just shake their head at the things I’ve cut after I tell them it only took 20 minutes worth of work in MasterCam to generate 600+ lines of code (error free I might add…) THANKS AGAIN!”
I would like to say thank you to ShopWare for your awesome support. In the past I would just get a PDF for installing the annual upgrade. I would cringe and after 6 to 8 hours of suffering (there’s always something you do wrong) I would finally get it to work. Scott from your office came on and had me set up in an hour with a Gotomeeting! Thanks so much for making the annual transition not such gut wrenching issue. Have to go play now with my new toy.
Please let everyone that was involved in dealing with getting our Custom Posts and MasterCam upgrades know that Advance Fittings Corp. truly appreciates their hard work and efforts. You have a very knowledgeable and professional staff at ShopWare Inc. We look forward to dealing with you all again in our future endeavors.
Ryan, I want to thank you for the excellent job that you did training our CNC machinists on several levels of MasterCam. Every report that I received from each employee that attended your training gave me an excellent review on your style and content of the training. When we decide to train more of our CNC machinist’s we will request that you be the person doing this very important training that helps our company thrive with Mastercam. Thanks again.
Being a new ShopWare client, I’d like to share my initial impressions with you. During my research into Mastercam, I contacted Todd and met Chris at the excellent demo they gave. After purchasing Mastercam I had the pleasure to work with Matt regarding network installation and license setup. Recently we conducted training with Dave and he surpassed expectations.
All of your staff appears to be exceedingly knowledgeable and confident. They either know the answers to our questions or they know they can get answers. Not only that, but everyone has been accommodating to my requests and obviously interested in our success with Mastercam.
The training went really well. Dave did a great job working with our programmers. Mastercam did catch several potential crashes with a new fixture & part we were working on. I would definitely recommend Dave in the future.
I was trying out a new 4th axis toolpath over the past weekend on a hot job, and it wasn’t going well. The thing wasn’t feeding correctly and none of the changes I was making in the control definition was working.
Out of desperation I sent an email to Norbert at shopware figuring there was a slim chance for a reply on a Saturday. However even though he wasn’t by his work computer, he did reply and directed me to a download link for a new post . It solved the problem and I am going to make my delivery because of it. I just wanted you to know that I appreciate the great customer service I received after the normal working hours.
After dealing with several other software vendors over the last few weeks with systems that cost more money than I make all year, it’s amazing how poor the support services can be. With the service you and your company have been giving I have a better hope for how software customer service should run. Thanks for helping us out at the last minute and provide simple step by step directions to get us back up and running.
“I want to tell you that I was extremely impressed with a phone call I got from Piotr on Saturday. I wasn’t expecting that at all. I sent an email to Piotr on Saturday hoping for a response on Monday. Here I received a phone call from him on Saturday plus another email from him on Sunday. Piotr, I feel you went above and beyond with that. Thank you so much. I hope this email gets to Jeff (Shopware President) also.”
“Yes Sir, the new post file did the trick. I reposted the same program with the new post you sent me and I ran tools 7 and 8 in the mill. Both drill cycles worked as expected drilling to two different depths as programmed. Thank you, Thank you, and Thank you! You guys are great. Don’t work so late, go home. Thanks Norbert. Thanks Dave.”
“I just wanted to let you know how much we here at The Kinetic Company appreciate Mike and the fine help he has given us thus far. Even though we are newbees to Mastercam, it was he that sold us on the product in the first place and he is always there. He is easily accessible and willing to help us out with all of the Mastercam products. It’s always nice to know that a company such as yours backs up what they say in regards to support. Between Mike and the training down at your facility, this whole project went a lot smoother then I thought it would. We are tickled pink thus far and hopefully there is more tickling to be had in the future.”
Hey Chris, just wanted to thank you for getting on this so quickly. I appreciate the response time. Since we are already running these parts the longer we would have waited for the upgrade, the more machine time we would have been wasting. So far so good. Just to let you know, our cycle time has been reduced on the first part by 50%, pretty cool. But even better is the surface quality, or should I say the consistency, has improved dramatically. Thanks again bro!
“Just wanted to say thanks again for the training that you did a few months ago. These machines are running with significantly less set-up time now that we are using MasterCAM, and we are seeing lower cycle times and increased tool life by simply by having so much more control as to how the tool moves when engaged in the part.”
“The guys at CAD/CAM Technologies called to see if I needed any help updating my software. They set up an on-line meeting and helped me get up and running on the latest version of Mastercam in a matter of hours. That’s what makes CAD/CAM Technologies stand out. Support when you need it.”
“After the training classes with CAD/CAM Technologies, our guys came back with information about Mastercam that has made our jobs much more efficient.”
“Thank you for all the support you have provided us over the past few years. It has been agreat partnership that I look forward to continuing. Choosing Mastercam and CAD/CAM Technologies was without a doubt a very wise decision for Harrison Steel. ”
“We really appreciate the service from CAD/CAM Technologies and Mastercam.”
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